Refund policy
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 3–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@zaneracollections.com.
Return & Refund Policy
We want you to love your order. If you change your mind, we accept returns within 30 days of delivery.
Returns
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Must be returned with original packaging
- Proof of purchase is required
Free Return Shipping
We offer free return shipping for eligible returns. To start a return, please email us at info@zaneracollections.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed back to your original payment method within 3–10 business days (depending on your bank/provider).
Exchanges
If you would like an exchange, please contact us at info@zaneracollections.com
Final Sale Items
Items marked as Final Sale are not eligible for return or refund.
Faulty or Incorrect Items
If you receive a faulty item or the wrong product, please contact us within 48 hours of delivery and include photos so we can fix it ASAP.
Contact us
For all return requests, contact: Email: info@zaneracollections.com