Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zaneracollections.com.

Return & Refund Policy 

We want you to love your order. If you change your mind, we accept returns within 30 days of delivery.

Returns

To be eligible for a return:

Items must be unused, unworn, and in original condition

Must be returned with original packaging

Proof of purchase is required

 

Free Return Shipping

We offer free return shipping for eligible returns.

To start a return, please email us at info@zaneracollections.com with your order number and reason for return.

 

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 3–10 business days (depending on your bank/provider).

 

Exchanges

If you would like an exchange, please contact us at info@zaneracollections.com

 

Final Sale Items

Items marked as Final Sale are not eligible for return or refund.

 

Faulty or Incorrect Items

If you receive a faulty item or the wrong product, please contact us within 48 hours of delivery and include photos so we can fix it ASAP.

 

Contact us

For all return requests, contact:

Email: info@zaneracollections.com